Operations
Foundation status for the customer support workspace.
Connected channels
Adapter-ready
Webhook and queue boundary ready
Phase 5Open conversations
API-ready
Inbox routes and UI connected
Phase 4AI automation
Traced
Gemini provider gated
Phase 3Tenant security
Scaffolded
Auth and tenant DAL ready
Phase 2PostgreSQL, Prisma, tenant context, roles, validation, logging.
Phase 2
Gemini provider, classifier, tool registry, prompt builder, cost logs.
Phase 3
Product APIs, search, inbox, messages, notes, handoff, AI simulation.
Phase 4
Adapters, webhooks, normalization, queued jobs, outbound abstraction.
Phase 5
Order drafts, tracking, confirmations, billing limits, handoff completion.
Phase 6
Tenant data required for product, order, and policy answers.
Tool calls required before business facts are used.
Human handoff when confidence, policy, or limits require it.
Usage and cost logs required for every AI decision.